Generations Grande Suite Version 5.2 Readme File 10/26/98 *********************************************************************** Thank you for purchasing Generations Grande Suite. About This Document: This file contains last minute information that is not included or has changed in the Generations Grande Suite User Manual after the manual went to print. Generations consists of three programs: CD 1 has EasyTree, EasyChart, MasterCook: Heritage Edition, and Names Glossary. CD 2 is comprised of the Historic Records and SnapShot. CD 3 has the Civil War Muster Rolls on it. CD 4 contains Social Security Death Index Disk 1 (A-K), while CD 5 contains Social Security Death Index Disk 2 (L-Z). CDs 6-12 contains the Generations World Name Index, fondly referred to as GWNI. *********************************************************************** TABLE OF CONTENTS I. MINIMUM REQUIREMENTS II. INSTALLATION IIa. Web Browsers III. Program Changes which were made after the User Manual was printed IV. GENERAL PRODUCT ISSUES V. CONTACTING SIERRA I. MINIMUM REQUIREMENTS ----------------------- Windows 95/98 Pentium 100 or higher (Preferred Pentium 166 or faster) 16MB RAM (24MB RAM) 2X CD-ROM Drive (24X CD-ROM drive) 20+MB free hard drive space SVGA 640x480@256 colors (SVGA 800x600@16-bit high color) Printer required (33.6 BPS Modem) 14.4 BPS Modem 32-Bit Internet Service Provider required for Internet options MasterCook: 10+MB free hard drive space, soundcard with DAC required for Quicktime files and recipe tips. SnapShot: 85+MB free hard drive space. Supports external removeable storage devices, all TWAIN compiant input devices, supports file formats, JPG, FPx, PCD, EPS, PSD, BMP II. INSTALLATION ---------------------------- Installation for Windows® 95 & 98 with AutoPlay activated: 1. Start your computer system so that Windows® 95/98 has launched. 2. Insert your Sierra CD into your CD-ROM drive. 3. If you have AutoPlay activated, just select the install option and follow the on-screen prompts. Installation for Windows® 95 & 98 without AutoPlay activated: 1. Start your computer system so that Windows® 95/98 has launched. 2. Insert your Sierra CD into your CD-ROM drive. 3. From the START menu select RUN. 4. In the RUN window, browse to or type D:\SETUP and click OK. This assumes that your CD-ROM drive is D. Please substitute the appropriate drive letter. 5. Follow the on-screen prompts to install Generations Family Tree to your hard drive. STARTING Generations: To start Generations under Windows® 95/98, insert the CD into your CD-ROM drive, and select the RUN option when Autorun appears. Without AutoPlay activated, click on the START button and select Programs. Select the SIERRA option and click on the Generations 4.2 icon. IIa. Web Browsers ------------------------ Generations can take advantage of a web browser to give you direct access to the Web for such activities as downloading additional data, product information, and on-line shopping. In order to access the Web from within Generations just click on the "Internet Detective" button. You must have a browser installed and be registered with an Internet Service Provider. You may also reach our dedicated Web site directly at the following address: http://www.sierra.com/sierrahome/familytree/ III. Program Changes which were made after the User Manual was printed ------------------------ A large number of program changes were made to the product after the User Manual was printed. However, the online help file within the product is very complete and up to date. If you encounter a problem that doesn't seem to match (or be addressed by) the manual, please refer to the online help file for more up-to-date information. IV. GENERAL PRODUCT ISSUES ------------------------ A) EasyTree B) Font Issues C) SnapShot A) EasyTree Issue: Family file: Rebuilding the index takes time -- especially with large files. Solution: Generations only rebuilds the index if the application doesn't close properly. If you don't want to wait for this, hold down the shift key while opening a file to avoid building an index. Issue: Date feasibility checking doesn't understand a date format of straight numbers -- 010484, for example. Solution: This is one date format that Generations won't be able to read. However, the manual dedicates 10 pages to dates, date formats, and custom dates. Please refer to the manual and or On-line help to make sure you're using the correct date formats. Issue: HTML reports can be quite large Solution: When you transfer any file to HTML format, the size of the HTML file is going to be 1.5 times more then the original file because HTML adds tags and markup frames to the text. You should be aware of this before posting to the web if you have space limitations on your web site. Issue: Copied document is truncated after 60 characters in the Memo field. Solution: You can type in more than 60 characters into the memo field. You can also cut and paste, but you must do so line-by-line. If you try to cut and paste a full multi-line text, it will be truncated after 60 characters. B) FONT ISSUES Issue: In EasyChart, fonts over 36 characters get clipped in timeline charts. Solution: There are some font styles that don't size well in timeline charts. If you are encountering this problem, simply try a different font style. This should resolve your problem. Issue: Changing the font in "EasyChart" changes the format of the tree and boxes. Solution: EasyChart needs to make adjustments to accommodate larger point size fonts as well as styles. Experiment with larger font styles and sizes prior to making major changes to your layout. Issue: You can make the text too large for the boxes which in some cases will print outside of the text box borders or print off the edge of the chart. Solution: We've tried to accommodate as many sizes as possible. The more information you enlarge, most likely you won't see everything displayed. Try enlarging the chart by right-clicking on the small black box and dragging the chart either left to right or top to bottom. The black box can easily be found at the bottom of the chart. Change the view to 10:1. Issue: In EasyTree, data gets cutoff if Windows is set to use Large Fonts Solution: Although we've worked hard to support large fonts in many fields, there may be some places where text appears to be cutoff. The information is still there. Switching to small fonts will correct this problem. Otherwise click on More Info to bring up a dialog screen with entire information or you many need to resize the boxes or scroll back and forth within the text box, title box or field itself. Issue: Type 1 (Adobe) PostScript fonts are not showing up in my list of display fonts to choose from; only TrueType (TT) fonts are. Solution: Generations doesn't support Type 1 Adobe PostScript fonts. C) SNAPSHOT ISSUES Issue: After the SnapShot installation is done, choose to install Web Publishing Wizard. After it is done copying, choose to restart. When SnapShot spawns a restart window, choose to restart later. Two windows appear asking you if you wish to restart. Solution: Web Publisher is a separate MS install and cannot be changed at this time. The first restart window is from Web Publisher, and the second window is needed for the SnapShot. Just cancel the Web Publisher window and restart with the remaining window. All changes will be updated in both programs V.CONTACTING SIERRA ======================= A) Customer Service, Support, and Sales B) Technical Support C) Legal Information A) Customer Service, Support, and Sales ---------------------------------- United States U.S.A. Sales Phone: (800) 757-7707 International Sales: (425) 746-5771 Hours: Monday-Saturday 7AM to 11 PM CST, Sundays 8 AM to 9PM CST FAX: (402) 393-3224 Sierra Direct 7100 W. Center Rd STE 301 Omaha, NE 68106 United Kingdom Cendant Software International Limited Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 Disk/CD replacements in the U.K. are £6.00, or £7.00 outside the UK. Add "ATTN.: Returns." 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom France Cendant Software International Limited Phone: (01) 46-01-46-50 Lundi au Vendredi de 9h à 19h Fax: (01) 46-30-00-65 Parc Tertiaire de Meudon Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Forêt Cedex France Germany Cendant Software International Limited Tel: (0) 6103-99-40-40 Montag bis Freitag von 9h - 19Uhr Fax: (0) 6103-99-40-35 Robert-Bosh-Str. 32 D-63303 Dreieich Germany On-Line Sales CompuServe United Kingdom:GO UKSIERRA CompuServe France: GO FRSIERRA CompuServe Germany: GO DESIERRA Internet USA: http://www.sierra.com Internet United Kingdom: http://www.sierra-online.co.uk Internet France: http://www.sierra.fr Internet Germany: http://www.sierra.de THE SIERRA REPLACEMENT GUARANTEE The Promise: We want you to be happy with every Sierra product you purchase from us. Period. If for any reason you're unhappy with the Program, return it within 90 days of your purchase for an exchange or a full refund. The Only Catch: You've got to tell us why you don't like the Program. Otherwise, we'll never get any better. Send the Program back to us within 90 days of your purchase, postage prepaid, along with your original, dated sales receipt and we promise we'll make things right. Disk and or Manual Replacement: Sierra On-Line Fulfillment 4100 West 190th Street Torrance, CA 90504 Product Returns:* Sierra On-Line Returns 4100 West 190th Street Torrance, CA 90504 *Returns valid in North America only. NOTE: To replace defective CD-ROM(s) please send all CD-ROM(s) and a copy of your dated receipt to the above fulfillment address, if less then 90 days from your purchase. After 90 days from your purchase, for replacement of defective Programs, you must also include a $10.00 check payable to Sierra On-Line, Inc. for shipping and handling fees along with all CD-ROM(s). For replacement Program documentation, you must include a $5.00 check payable to Sierra On-Line, Inc. for shipping and handling fees and a photocopy of the jewel case from the Program. Payment must be made at the time of your request. Sorry, no credit cards. Returns to this address valid in North America only. B) TECHNICAL SUPPORT ------------------------- North America Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site. Sierra On-Line Technical Support P.O. Box 85006 Bellevue, WA 98015-8506 Main: (425) 644-4343 Monday-Friday, 10:00 a.m.- 6:45 p.m. PST Fax: (425) 644-7697 http://www.sierra.com support@sierra.com United Kingdom Cendant Software International Limited offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Internet or CompuServe sites. Cendant Software International Limited 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 http://www.sierra-online.co.uk France Cendant Software International Limited Parc Tertiaire de Meudon Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Forêt Cedex France Téléphone: 01-46-01-46-50 Lundi au Vendredi de 9h à 19h Fax: 01-46-30-00-65 http://www.sierra.fr Germany Cendant Software International Limited Robert-Bosh-Str. 32 D-63303 Dreieich Deutschland Tel: (0) 6103-99-40-40 Montag bis Freitag von 9 - 19Uhr Fax: (0) 6103-99-40-35 Mailbox: (0) 6103-99-40-35 http://www.sierra.de Spain Cendant Software International Limited Avenida de Burgos 9 1º-OF2 28036 Madrid Spain Teléfono: (01) 383-2623 Lunes a Viernes de 9h30 a 14h y de 15h a 18h30 Fax: (01) 381-2437 Italy Contattare il vostro distribotore. C) Sierra Warranty & Legal Information ----------------------------------- YOU SHOULD CAREFULLY READ THE FOLLOWING END USER LICENSE AGREEMENT BEFORE INSTALLING THIS SOFTWARE PROGRAM. IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT, YOU MAY NOT INSTALL THE SOFTWARE AND MUST IMMEDIATELY RETURN IT FOR A REFUND FROM YOUR VENDOR OR SIERRA. This software program, any data contained therein, any printed materials, any on-line or electronic documentation, and any and all copies and derivative works of such software program and materials (the "Program") are the copyrighted work of Sierra On-Line, Inc., its subsidiaries, licensors and/or its suppliers. All use of the Program is governed by the terms of the End User License Agreement which is provided below ("License Agreement"). The Program is solely for use by end users according to the terms of the License Agreement. Any use, reproduction or redistribution of the Program not in accordance with the terms of the License Agreement is expressly prohibited. END USER LICENSE AGREEMENT 1. Limited Use License. Sierra On-Line, Inc. ("Sierra") hereby grants, and by installing the Program you thereby accept, a limited, non-exclusive license and right to install and use one (1) copy of the Program for your use on either a home or portable computer. You may not network the Program or otherwise install it or use it on more than one computer at a time. The Program is licensed, not sold. Your license confers no title or ownership in the Program. You may only use the Program for lawful purposes. 2. Ownership. 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You may terminate the License Agreement at any time by destroying the Program. Sierra may, at its discretion, terminate this License Agreement in the event that you fail to comply with the terms and conditions contained herein. In such event, you must immediately destroy the Program. 6. Export Controls. The Program may not be re-exported, downloaded or otherwise exported into (or to a national or resident of) any country to which the U.S. has embargoed goods, or to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders. By installing the Program, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list. 7. Limited Warranty. SIERRA EXPRESSLY DISCLAIMS ANY WARRANTY FOR THE PROGRAM. 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You hereby acknowledge that you have read and understand the foregoing License Agreement and agree that the action of installing the Program is an acknowledgment of your agreement to be bound by the terms and conditions of the License Agreement contained herein. You also acknowledge and agree that this License Agreement is the complete and exclusive statement of the agreement between Sierra and you and that the License Agreement supersedes any prior or contemporaneous agreement, either oral or written, and any other communications between Sierra and you including any inconsistent written license agreement or on-line help accompanying the Program. Copyright(c) 1998 Sierra On-Line, Inc.