Generations Heritage Edition Version 5.2 Readme File 4/2/99 *********************************************************************** Thank you for purchasing Generations Heritage Edition. About This Document: This file contains last minute information that is not included or has changed in the Generations Heritage Edition Help. Generations Heritage Edition consists of two programs: EasyTree and EasyChart. *********************************************************************** TABLE OF CONTENTS I. MINIMUM REQUIREMENTS II. INSTALLATION III. WEB BROWSERS IV. GENERAL PRODUCT ISSUES V. CONTACTING SIERRA I. MINIMUM REQUIREMENTS ----------------------- Windows 95/98 Pentium 100 or higher (Preferred Pentium 166 or faster) 16MB RAM (24MB RAM) 20+MB free hard drive space SVGA 640x480@256 colors (SVGA 800x600@16-bit high color) Printer required (33.6 BPS Modem) 14.4 BPS Modem 32-Bit Internet Service Provider required for Internet options II. INSTALLATION ---------------------------- Installation for Windows(r) 95 & 98: Once you have completed downloading Generations Heritage Edition you are ready to install it on your system. To install Generations Heritage Edition follow the instructions below: 1. Locate the downloaded zip file on your hard drive 2. Double click on the file to beginning extracting the zipped program files onto your hard drive. 3. Once all the files are extracted, Generations will begin installing. (If Generations does not automatically begin installing after you have unzipped the files, locate the file Setup.exe among the extracted Generations files and double click it to begin installation.) 4. Follow the on-screen prompts to install Generations Heritage Edition on your hard drive. If you experience any problems installing Generations, you can contact Technical Support on-line at http://www.sierra.com/support. See section V. CONTACTING SIERRA below for additional information. STARTING Generations Heritage Edition: To start Generations Heritage Edition under Windows(r) 95/98, click on the START button and select Programs. Select the SIERRA option, Generations Heritage Edition and click on the Generations Heritage Edition icon. III. Web Browsers ------------------------ Generations Heritage Edition can take advantage of a web browser to give you direct access to the Web for such activities as downloading additional data, product information, and on-line shopping. In order to access the Web from within Generations Heritage Edition just click on the "Internet Detective" button. You must have a browser installed and be registered with an Internet Service Provider. You may also reach our dedicated Web site directly at the following address: http://www.sierra.com/sierrahome/familytree/ IV. GENERAL PRODUCT ISSUES ------------------------ A) EasyTree B) Font Issues A) EasyTree Issue: Family file: Rebuilding the index takes time -- especially with large files. Solution: Generations Heritage Edition only rebuilds the index if the application doesn't close properly. If you don't want to wait for this, hold down the shift key while opening a file to avoid building an index. Issue: Date feasibility checking doesn't understand a date format of straight numbers -- 010484, for example. Solution: This is one date format that Generations Heritage Edition won't be able to read. However, the manual dedicates 10 pages to dates, date formats, and custom dates. Please refer to the manual and or On-line help to make sure you're using the correct date formats. Issue: HTML reports can be quite large Solution: When you transfer any file to HTML format, the size of the HTML file is going to be 1.5 times more then the original file because HTML adds tags and markup frames to the text. You should be aware of this before posting to the web if you have space limitations on your web site. Issue: Copied document is truncated after 60 characters in the Memo field. Solution: You can type in more than 60 characters into the memo field. You can also cut and paste, but you must do so line-by-line. If you try to cut and paste a full multi-line text, it will be truncated after 60 characters. B) FONT ISSUES Issue: In EasyChart, fonts over 36 characters get clipped in timeline charts. Solution: There are some font styles that don't size well in timeline charts. If you are encountering this problem, simply try a different font style. This should resolve your problem. Issue: Changing the font in "EasyChart" changes the format of the tree and boxes. Solution: EasyChart needs to make adjustments to accommodate larger point size fonts as well as styles. Experiment with larger font styles and sizes prior to making major changes to your layout. Issue: You can make the text too large for the boxes which in some cases will print outside of the text box borders or print off the edge of the chart. Solution: We've tried to accommodate as many sizes as possible. The more information you enlarge, most likely you won't see everything displayed. Try enlarging the chart by right-clicking on the small black box and dragging the chart either left to right or top to bottom. The black box can easily be found at the bottom of the chart. Change the view to 10:1. Issue: In EasyTree, data gets cutoff if Windows is set to use Large Fonts Solution: Although we've worked hard to support large fonts in many fields, there may be some places where text appears to be cutoff. The information is still there. Switching to small fonts will correct this problem. Otherwise click on More Info to bring up a dialog screen with entire information or you many need to resize the boxes or scroll back and forth within the text box, title box or field itself. Issue: Type 1 (Adobe) PostScript fonts are not showing up in my list of display fonts to choose from; only TrueType (TT) fonts are. Solution: Generations Heritage Edition doesn't support Type 1 Adobe PostScript fonts. V. CONTACTING SIERRA ======================= A) Customer Service, Support, and Sales B) Technical Support C) Legal Information A) Customer Service, Support, and Sales ---------------------------------- United States U.S.A. Sales Phone: (800) 757-7707 International Sales: (425) 746-5771 Hours: Monday-Saturday 7AM to 11 PM CST, Sundays 8 AM to 9PM CST FAX: (402) 393-3224 Sierra Direct 7100 W. Center Rd STE 301 Omaha, NE 68106 United Kingdom Havas Interactive Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 Disk/CD replacements in the U.K. are £6.00, or £7.00 outside the UK. Add "ATTN.: Returns." 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom France Havas Interactive Phone: (01) 46-01-46-50 Lundi au Jeudi de 10h à 19h Vendredi 10h à 18h Fax: (01) 46-30-00-65 Parc Tertiaire de Meudon Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Forêt Cedex France Germany Havas Interactive Tel: (0) 6103-99-40-40 Montag bis Freitag von 9h - 19Uhr Fax: (0) 6103-99-40-35 Robert-Bosh-Str. 32 D-63303 Dreieich Germany On-Line Sales CompuServe United Kingdom:GO UKSIERRA CompuServe France: GO FRSIERRA CompuServe Germany: GO DESIERRA Internet USA: http://www.sierra.com Internet United Kingdom: http://www.sierra-online.co.uk Internet France: http://www.sierra.fr Internet Germany: http://www.sierra.de Disk and or Manual Replacement: Product Returns: Sierra On-Line Returns 4100 West 190th Street Torrance, CA 90504 Sierra On-Line Fulfillment 4100 West 190th Street Torrance, CA 90504 NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10 handling fee along with Disk / CD #1. For Documentation, please include a $ 5.00 handling fee and a photocopy ONLY of disk #1. Payment should be made at the time of your request. Sorry, no credit cards. * Returns to this address valid in North America only. B) TECHNICAL SUPPORT ------------------------- North America Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site. Sierra On-Line Technical Support P.O. Box 85006 Bellevue, WA 98015-8506 Main: (425) 644-4343 Monday-Friday, 8:00 a.m.- 4:45 p.m. PST Fax: (425) 644-7697 http://www.sierra.com support@sierra.com United Kingdom Havas Interactive offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Internet or CompuServe sites. Havas Interactive 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 http://www.sierra-online.co.uk France Havas Interactive Parc Tertiaire de Meudon Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Forêt Cedex France Téléphone: 01-46-01-46-50 Lundi au Jeudi de 10h à 19h Vendredi de 10h à 18h Fax: 01-46-30-00-65 http://www.sierra.fr Germany Havas Interactive Robert-Bosh-Str. 32 D-63303 Dreieich Deutschland Tel: (0) 6103-99-40-40 Montag bis Freitag von 9 - 19Uhr Fax: (0) 6103-99-40-35 Mailbox: (0) 6103-99-40-35 http://www.sierra.de Spain Havas Interactive Avenida de Burgos 9 1º-OF2 28036 Madrid Spain Teléfono: (01) 383-2623 Lunes a Viernes de 9h30 a 14h y de 15h a 18h30 Fax: (01) 381-2437 Italy Contattare il vostro distribotore. 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