Generations 5.2.x.x to 6.0.1.0 Patch README September 21, 1999 TABLE OF CONTENTS [1] WHAT THE PATCH FIXES [2] HOW TO INSTALL THE PATCH [3] ADDITIONAL INFORMATION [4] CONTACTING SIERRA [1] WHAT THE PATCH FIXES ==================================== The following defects are fixed with the Generations 5.2.x.x to 6.0.1.0 Patch: Editing chart/caption boxes: - Hot spot on Chart boxes has been enlarged. Allows user to more easily open a chart box by double clicking on it. - Caption box now correctly surrounds the caption text. This issue may have been introduced in the 5.2.1.1 patch, and is now corrected. Saving as an image: - User can now copy and paste a chart from EasyChart to an image editing program like Paint. - Copying a large chart will now notify the user if the chart is too big to copy to the clipboard. If this message occurs, the chart can be saved as an image file from the File menu. - WMF support has been removed, and replaced with EMF support, which is more stable. Charts can be saved as an .emf or .bmp file from the File menu. Chart size issues: - In Generations 5.2, if certain fields (or all fields) were selected for a chart layout, the person box displayed on the chart would be out of proportion (extremely long or tall, with text in a very large font size.) This also caused other issues including: Charts having thousands of pages but displaying a negative number of pages, Charts appearing to have large black boxes, Scroll bars not working correctly, Charts locking up. - A similar issue caused the pedigree chart to collapse, with the chart filling one page, text bunched together, and tiny chart boxes. All of these issues are corrected in Generations 6.0. Timeline charts: - Perspectives have a larger hot zone. Allows user to more easily open a timeline perspective by double clicking on it. - Perspective lines no longer run through event text. - Perspective events no longer overlap, or, if they are overlapped, 'Clean Up' will work to correct it. The following defects were fixed with the previous Generations 5.2.1.1 patch and are also incorporated into this newest patch. - When upgrading from Generations 4.2, sources attached to dates are not imported correctly. - The scroll bar jumps around when scrolling through the source window. - EasyChart's trim feature does not hold when printing. [2] HOW TO INSTALL THE PATCH ==================================== This patch is a self extracting zip file which will update your current Tree5.exe and Charts.exe with the updated executables. If the patch will not update these files it is possible you have a computer virus that has invected them. Obtain a virus checking software program to fix the problem. The Generations 5.2.x.x to 6.0.1.0 Patch will update any previous version of Generations 5.2 to the current version 6.0.1.0 Tree5.exe and Chart5.exe. - After the patch has been downloaded, double click on the gen52.exe file. This will begin the patch installation. - The first screen you will view is the Welcome screen. Click Next to view the Readme file - Read through the readme for current information about what the patch fixes and where to get more information about the product. Click Next again to setup the installation directory. - Select Destination Directory will automatically find the directory to which Generations is installed. If it does not display the correct directory, click the Browse button. Select the correct drive letter and directory and click OK. Verify that the correct directory is now chosen, then click Next. - Click Yes or No to create backup files of your current Generations executables. Click Next. If you choose to backup the files, select a backup directory. It will default to a backup folder in the current Generations directory. Click Next. - The files will copy to the Generations directory, replacing the old executable with the updated files. Click Finish. [3] ADDITIONAL INFORMATION ==================================== Generations has an interactive mailing list for users to help each other with tips and tricks for using the product. This mailing list is called the Generations Discussion list. If you'd like to join this list, please visit this web page listed below. This mailing list is reviewed by Sierra to stay current with the user discussion; however, Sierra's technical support group does not monitor this list, it is for users to help other users.<> The Product Support area of our web site also has an extensive list of tips about using Generations. Many of these tips have been authored by Mike Hobart, a very knowledgeable user of Generations, and others come from the product team. There is also a facility for you to add tips if you've got something to share that's not already on the site. The web address for this area is: If you have suggestions for functions you would like to see implemented in future versions of Generations, please email them to Generations.Suggestions@Sierra.com. Likewise, if you find errors in the program that are not corrected by normal troubleshooting, also email them to Generations.Suggestions@Sierra.com. Be sure to include specific information about what you have tried to correct the issue, and the steps taken to reproduce the issue. Due to the large volume of feedback we receive each day, we are unable to respond to each individual suggestion, but please know your suggestions are important to us. If we need more information about a bug or feature request, we will be sure to contact you. If you have issues of a more technical nature, you can email Technical Support at Home@Sierra.com. Requests for rebates and upgrades or questions about product availability can be sent to Customer.Support@Sierra.com. Again, due to volume, individual usage questions cannot be addressed from the Suggestions, Support, or Customer Service mailboxes. Please send usage questions to the Generations Discussion list. More information about contacting Sierra can be found below. [4] CONTACTING SIERRA ======================= A) Customer Service, Support, and Sales B) Technical Support C) Legal Information A) Customer Service, Support, and Sales ---------------------------------- United States U.S.A. Sales Phone: (800) 757-7707 International Sales: (425) 746-5771 Hours: Monday-Saturday 7AM to 11 PM CST, Sundays 8 AM to 9PM CST FAX: (402) 393-3224 Sierra Direct 7100 W. Center Rd STE 301 Omaha, NE 68106 United Kingdom Havas Interactive Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 Disk/CD replacements in the U.K. are £6.00, or £7.00 outside the UK. Add "ATTN.: Returns." 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom France Havas Interactive Téléphone: 01-46-01-46-50 Lundi au Jeudi de 10h à 19h Vendredi de 10h à 18h Fax: 01-46-30-00-65 Parc Tertiaire de Meudon Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Forêt Cedex France Germany Havas Interactive Tel: (0) 6103-99-40-40 Montag bis Freitag von 9h - 19Uhr Fax: (0) 6103-99-40-35 Robert-Bosh-Str. 32 D-63303 Dreieich Germany On-Line Sales CompuServe United Kingdom:GO UKSIERRA CompuServe France: GO FRSIERRA CompuServe Germany: GO DESIERRA Internet USA: http://www.sierra.com Internet United Kingdom: http://www.sierra-online.co.uk Internet France: http://www.sierra.fr Internet Germany: http://www.sierra.de Disk and or Manual Replacement: Product Returns: Sierra On-Line Returns 4100 West 190th Street Torrance, CA 90504 Sierra On-Line Fulfillment 4100 West 190th Street Torrance, CA 90504 NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10 handling fee along with Disk / CD #1. For Documentation, please include a $ 5.00 handling fee and a photocopy ONLY of disk #1. Payment should be made at the time of your request. Sorry, no credit cards. * Returns to this address valid in North America only. B) TECHNICAL SUPPORT ------------------------- North America Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site. Sierra On-Line Technical Support P.O. Box 85006 Bellevue, WA 98015-8506 Main: (425) 644-4343 Monday-Friday, 8:00 a.m.- 4:45 p.m. PST Fax: (425) 644-7697 http://www.sierra.com support@sierra.com United Kingdom Havas Interactive offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Internet or CompuServe sites. Havas Interactive 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 http://www.sierra-online.co.uk France Havas Interactive Parc Tertiaire de Meudon Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Forêt Cedex France Téléphone: 01-46-01-46-50 Lundi au Jeudi de 10h à 19h Vendredi de 10h à 18h Fax: 01-46-30-00-65 http://www.sierra.fr Germany Havas Interactive Robert-Bosh-Str. 32 D-63303 Dreieich Deutschland Tel: (0) 6103-99-40-40 Montag bis Freitag von 9 - 19Uhr Fax: (0) 6103-99-40-35 Mailbox: (0) 6103-99-40-35 http://www.sierra.de Spain Havas Interactive Avenida de Burgos 9 1º-OF2 28036 Madrid Spain Teléfono: (01) 383-2623 Lunes a Viernes de 9h30 a 14h y de 15h a 18h30 Fax: (01) 381-2437 Italy Contattare il vostro distribotore. C) Sierra Warranty & Legal Information ----------------------------------- You are entitled to use this product for your own use, but may not copy, reproduce, translate, publicly perform, display, or reduce to any electronic medium or machine- readable form, reproductions of the software or manual to other parties in any way, nor sell, rent or lease the product to others without prior written permission of Sierra. You may use one copy of the product on a single computer. YOU MAY NOT NETWORK THE PRODUCT OR OTHERWISE INSTALL IT OR USE IT ON MORE THAN ONE COMPUTER AT THE SAME TIME. UNAUTHORIZED REPRESENTATIONS: SIERRA WARRANTS ONLY THAT THE PROGRAM WILL PERFORM AS DESCRIBED IN THE USER DOCUMENTATION. NO OTHER ADVERTISING, DESCRIPTION, OR REPRESENTATION, WHETHER MADE BY A SIERRA DEALER, DISTRIBUTOR, AGENT, OR EMPLOYEE, SHALL BE BINDING UPON SIERRA OR SHALL CHANGE THE TERMS OF THIS WARRANTY. IMPLIED WARRANTIES LIMITED: EXCEPT AS STATED ABOVE, SIERRA MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THIS PRODUCT. SIERRA DISCLAIMS ANY WARRANTY THAT THE SOFTWARE IS FIT FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY SHALL BE LIMITED TO THE NINETY (90) DAY DURATION OF THIS LIMITED EXPRESS WARRANTY AND IS OTHERWISE EXPRESSLY AND SPECIFICALLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NO CONSEQUENTIAL DAMAGES: SIERRA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF SIERRA IS ADVISED OF OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT SIERRA SHALL NOT BE RESPONSIBLE OR LIABLE FOR LOST PROFITS OR REVENUES, OR FOR DAMAGES OR COSTS INCURRED AS A RESULT OF LOSS OF TIME, DATA OR USE OF THE SOFTWARE, OR FROM ANY OTHER CAUSE EXCEPT THE ACTUAL COST OF THE PRODUCT. IN NO EVENT SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Copyright (1999 Sierra On-Line, Inc.)